Refund Policy

Last updated: 1 January 2026

1. Overview

This Refund Policy explains when and how refunds are issued for services purchased from Adern ("we", "us", "our"). By engaging Adern for any service, you agree to this policy in addition to our Terms & Conditions.

2. Project-based work

For custom development, software, design and SEO engagements, fees are typically paid in milestones. Each milestone is signed off by the client before the next begins.

• Before kick-off: Full refund minus any administrative fees (max ₹2,500) within 7 days of the initial advance, if work has not yet started.
• After kick-off: Refunds are issued for the unused portion of the milestone. Time and materials already consumed are non-refundable.
• After milestone sign-off: Once a milestone is approved, the associated payment is non-refundable.

3. Retainers and subscriptions

Monthly retainers (SEO, maintenance, support) may be cancelled at any time with 14 days written notice. The current month is non-refundable; future months will not be billed once cancellation is confirmed.

4. Digital goods and templates

Pre-built templates, themes, and downloadable digital products are non-refundable once the download link or file has been delivered, unless the file is fundamentally broken and we are unable to fix it within 14 days of report.

5. How to request a refund

Email hello@adern.dev with:

1. Your invoice or project number
2. Reason for the refund request
3. Any supporting documentation

We will acknowledge within 2 business days and complete eligible refunds within 7 business days via the original payment method.

6. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend all active work and treat the engagement as cancelled by the client. Outstanding fees remain payable.

7. Exceptions

Refunds may not be available where:

• Work has been delivered as specified and accepted
• Delays were caused by client unresponsiveness or scope changes
• The engagement is governed by a separate written agreement with its own refund terms (the separate agreement takes precedence)

8. Contact

Questions about this policy? Email hello@adern.dev.